Shipping Policy

LED Mode is committed to providing efficient and reliable delivery of all customer orders.

Order Processing

  • Orders are typically processed shortly after being placed
  • Orders received after 2:00 PM PST will be processed and shipped on the following business day
  • Weekends (Saturday and Sunday) and public holidays are not considered service days for express deliveries

Carrier Services

  • Orders are shipped using recognized carriers such as UPS, FedEx, or other equivalent services
  • Valid street address required for all shipments – carriers cannot deliver to Post Office (P.O.) boxes
  • Orders submitted with P.O. Box addresses may be delayed and may incur additional handling charges, for which the customer will be held responsible

Tracking Information

  • Once your order has been shipped, tracking information will be sent to the email address provided at checkout
  • Customers are responsible for ensuring their contact and delivery details are accurate at the time of purchase

Order Changes and Cancellations

  • Once an order has entered the fulfillment process, modifications or cancellations may no longer be possible
  • Please contact customer service promptly if you require assistance

Delivery Considerations

Delivery Delays

While LED Mode makes every effort to ship orders promptly, delivery times may vary due to factors outside of our control, including but not limited to:

  • Severe weather conditions
  • Carrier disruptions
  • Other unforeseen circumstances

LED Mode cannot be held liable for delays caused by such events.

Non-Receipt of Shipments

  • Requests for replacement products or account credit for merchandise claimed shipped but not received are subject to internal investigation and carrier confirmation

Incorrect Addresses

  • Customers are responsible for providing accurate shipping information
  • Costs associated with incorrect or incomplete addresses, including reshipment charges, are the responsibility of the customer

Payment Policy

Accepted Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners
  • JCB
  • UnionPay

Payment Authorization

  • All payments must be authorized and settled before orders are processed for shipment
  • If payment authorization fails, LED Mode reserves the right to place the order on hold or cancel it entirely

Currency and Fees

  • All transactions are processed in U.S. Dollars (USD)
  • Customers are responsible for any applicable exchange rates or international banking fees, if applicable

Payment Security

  • LED Mode uses secure payment gateways with encryption technology to ensure the protection of customer information
  • We do not store sensitive payment details such as full credit card numbers

Order Thresholds and Verification

  • Orders exceeding $1,000 may require additional verification before shipment
  • LED Mode reserves the right to request identification or additional documentation to validate high-value transactions

Refund Processing

  • Approved refunds will be issued only to the original form of payment
  • Refunds greater than $1,000 will be processed in the form of a company check

Contact Information

For questions regarding shipping or payments, please contact:

📞 Phone: +1 (909) 909-0110
📧 Email: [email protected]
🏢 Address: LED Mode, 7401 Lankershim Blvd, Unit 101, North Hollywood, CA 91605

This policy ensures secure transactions and reliable delivery while maintaining transparency in our shipping and payment processes.