Last updated: September 13, 2025
LED Mode is committed to providing high-quality LED lighting solutions. This warranty policy outlines the coverage, terms, and procedures for our LED products.
Warranty Coverage Overview
Standard LED Product Warranty
| Product Category | Warranty Period | Coverage |
|---|---|---|
| LED Strip Lights | 3 Years | Full replacement for defects |
| LED Aluminum Profiles | 5 Years | Full replacement for defects |
| LED Controllers & Drivers | 2 Years | Full replacement for defects |
| LED Downlights | 3 Years | Full replacement for defects |
| Magnetic Track Systems | 5 Years | Full replacement for defects |
| Accessories & Hardware | 1 Year | Full replacement for defects |
Extended Warranty Options
- Commercial Grade Products: Up to 5 years available upon request
- Custom Solutions: Warranty terms negotiated per project
What Is Covered
Manufacturer Defects
This warranty covers defects in materials and workmanship under normal use and conditions:
- LED failures (premature burnout, flickering, color shifting)
- Driver/Controller malfunctions
- Housing defects (cracking, warping, discoloration)
- Connection failures (loose connections, broken terminals)
- Adhesive failures on LED strips
- Power supply issues within specifications
Performance Guarantees
- Lumen Maintenance: LED output maintained at minimum 80% of initial lumens (L80)
- Color Consistency: Color temperature variance within 200K
- Power Efficiency: Performance within 10% of rated specifications
- Operating Lifespan: Minimum rated hours under normal operating conditions
What Is NOT Covered
Exclusions
This warranty does NOT cover:
- Normal wear and aging of LED components
- Damage from improper installation or use outside specifications
- Physical damage from impact, dropping, or mishandling
- Water damage (unless product is rated for wet locations)
- Electrical damage from power surges, incorrect voltage, or improper wiring
- Damage from extreme temperatures outside operating range
- Modifications or alterations to the product
- Damage from cleaning chemicals or inappropriate cleaning methods
- UV degradation from prolonged outdoor exposure (non-rated products)
- Lightning or electrical storm damage
Installation Requirements
Warranty coverage requires:
- Professional installation by qualified electrician (for hardwired products)
- Compliance with local electrical codes
- Use of appropriate dimmer controls (dimmable products only)
- Proper heat management and ventilation
- Correct voltage and current supply
Warranty Claims Process
Step 1: Initial Contact
Contact LED Mode within the warranty period:
- 📞 Phone: +1 (909) 909-0110
- 📧 Email: [email protected]
- 🏢 Address: 7401 Lankershim Blvd, Unit 101, North Hollywood, CA 91605
Step 2: Required Information
Provide the following information:
- Order/Invoice number and date of purchase
- Product model number and quantity
- Detailed description of the problem
- Photos/videos of the defective product
- Installation environment details
- Operating conditions (voltage, dimming, hours of use)
Step 3: Evaluation Process
- Technical review of claim within 2-3 business days
- Remote troubleshooting if applicable
- Return authorization (RMA) issued if warranty claim approved
- Physical inspection of returned products
Step 4: Resolution
Upon approval of warranty claim:
- Replacement products shipped within 5-7 business days
- Prepaid return shipping for defective items
- Installation support if needed
- Credit for labor costs (case-by-case basis)
Warranty Claim Timeline
| Stage | Timeframe |
|---|---|
| Initial response | Within 24 hours |
| Technical evaluation | 2-3 business days |
| RMA approval/denial | 1-2 business days |
| Product inspection | 3-5 business days after receipt |
| Replacement shipment | 5-7 business days after approval |
Return Shipping Requirements
Customer Responsibilities
- Use provided RMA number on all return shipments
- Pack securely to prevent damage during transit
- Include all accessories and original packaging when possible
- Ship to designated facility (address provided with RMA)
LED Mode Responsibilities
- Provide prepaid shipping labels for approved warranty claims
- Cover return shipping costs for defective products
- Expedited shipping for critical commercial applications
Installation and Labor Coverage
Standard Coverage
- Product replacement costs covered 100%
- Shipping costs for replacement products covered
Extended Coverage (Case-by-Case)
For installations performed by LED Mode certified installers:
- Labor cost reimbursement up to original installation cost
- Emergency service calls for critical applications
- Technical support for re-installation
Commercial and Project Warranties
Large Projects ($5,000+)
- Extended warranty terms available
- On-site technical support included
- Priority claim processing (24-48 hour response)
- Dedicated project manager for warranty issues
Contractor Support
- Bulk replacement policies for contractors
- Technical training on proper installation
- Advanced replacement program to minimize downtime
International Warranty
Coverage Areas
- United States and Canada: Full warranty coverage
- International: Limited warranty (shipping costs may apply)
International Claims
- Local distributor coordination where available
- Extended processing time for international shipments
- Customer responsible for customs duties on replacements
Transferability
Warranty Transfer
- Non-transferable to subsequent owners
- Original purchaser only can make warranty claims
- Proof of purchase required for all claims
Exceptions
- Commercial properties: Warranty may transfer with building sale (documentation required)
Limitations and Legal Terms
Limitation of Liability
- Maximum liability limited to product purchase price
- No consequential damages covered
- No lost profits or business interruption coverage
- Installation and labor costs limited to product value
Legal Compliance
This warranty is subject to applicable state and federal laws. Some states do not allow limitations on implied warranties or exclusion of consequential damages, so these limitations may not apply to you.
Dispute Resolution
Any disputes regarding warranty coverage will be resolved through:
- Direct negotiation with LED Mode technical team
- Mediation through American Arbitration Association
- Binding arbitration in Los Angeles County, California
Contact Information
Warranty Department
📞 Phone: +1 (909) 909-0110
📧 Email: [email protected]
🕐 Hours: Monday-Friday, 8:00 AM – 5:00 PM PST
Technical Support
📧 Email: [email protected]
🕐 Hours: Monday-Friday, 8:00 AM – 6:00 PM PST
Mailing Address
LED Mode Warranty Department
7401 Lankershim Blvd, Unit 101
North Hollywood, CA 91605
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. LED Mode reserves the right to modify this warranty policy with 30 days notice to customers.
Document Version: 1.0
Last Updated: September 13, 2025